standard terms of business


We are engaged in the business of providing content creation, copywriting services, strategy creation, creative and branding direction, management of marketing projects and campaigns, social media management and digital marketing services, online promotion, SEO, online marketing packages, digital download workbooks and other such services to business clients (the “Services”).  These Terms set out how we will work with you when providing these services.

Services are either agreed directly with via telephone and email or purchased directly via our website (the “Site”).  These Terms apply to all Services offered and should be read carefully before placing any order with us. By purchasing services on our Site or via offline communications, you agree to be bound by these Terms. 

  • Definitions used in these Terms:

The definitions in this clause apply to these Terms:

Contract: the contract between you and us for the supply of Services in accordance with these Terms.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, moral rights, trademarks, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world.

Services:  the services that we are providing to you on these Terms.

Terms: the terms and conditions set out in this document.

We, Us, Our: Stephanie Dunn trading as with our business address at Mount Pleasant Farm, Black Moor Road, Oxenhope, West Yorkshire, BD22 9SS.

  • Our Agreement with you:

      1.  These Terms constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms.
      2. These Terms shall become binding on you and us, and a contract shall be formed between us when you instruct us to commence work in relation to the Services, whether by agreeing in writing between you and us, by you buying a package on our Site or by you purchasing a digital download.
      3. If purchasing Services via the Site, these Terms will become binding on you and us, and a Contract will come into effect between you and us, only upon our written acceptance of the order issued to you by email confirmation or when we contact you to tell you that we are able to provide the services or products to you. We are not bound by the order unless we accept it in writing. 
      4. These Terms take precedence over any other terms and conditions (including your own terms of business) and any course of dealing or industry practice.
      5. We reserve the right, at our discretion, to modify, add, or remove any or all of these Terms at any time and each such change shall be effective immediately upon posting.  Please check these Terms periodically for changes. 
      6. Your continued use of our Site and purchase of services on our Site following the posting of changes to these Terms will mean you accept those changes. Please check the Terms before every purchase. 
      7. You shall not purchase any services from our Site if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.
      8. The Site and our Services are made available for business customers only.
  • Our Services to you

      1. We shall provide the Services with all due care, skill and ability and shall use our reasonable endeavours to meet any timescales set out in any of our website packages, or in any email correspondence and/or quotations between us, but these dates are estimates only and if we fail to meet these dates you shall not have any legal rights in relation to this.
      2. Any samples, drawings, descriptive matter or advertising issued by us, and any descriptions or illustrations contained on our Site do not form part of the Contract and are for illustration purposes only.
      3. Any quotation provided by us to you shall not constitute an offer, and is only valid for a period of 20 business days from its date of issue.
      4. For our website packages there may be additional terms that apply to the provision of our Services.  These additional terms will be displayed on the applicable page on our Site that describes the package offered, and you agree that these terms will also apply to the Contract between us.
  • Digital Downloads

      1. We may have various digital products available for purchase on our Site from time to time.
      2. The price for the digital download (which includes VAT) will be as stated on the applicable page of our Site.
      3. If you decide to purchase one of our digital download products we will make the digital content available for download by you as soon as we accept your order.
      4. Our acceptance of your order will take place when we email you to accept it, at which point a Contract will come into existence between you and us.
      5. You must pay for the products before you download them.
      6. You will not be entitled to a refund for any of our digital downloads once you have started to download or stream the product.
      7. Our Site is solely for the promotion of our products in the UK to businesses.  We cannot accept orders from consumers or businesses outside of the UK. 
      8. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  • Fees and Booking

      1. The charges for the Services are as set out on the applicable page of our Site or as set out in a quotation provided in email correspondence between us, whichever is applicable. 
      2. For Services where fees are payable in one single payment, we will invoice you for the fixed price in advance.
      3. Where the fees are to be made by a deposit, stage payments or retainers we will invoice you for the deposit in advance and for each stage payment or retainer at the time or at the stage of the project specified in the quotation provided to you in email correspondence.
      4. Where the Services are provided on a time-and-materials basis the charges payable for the Services shall be calculated in accordance with our standard hourly or daily fee rates in force at that time, and we shall notify you of our rates in our quotation, which shall be provided prior to the commencement of the Services.
      5. All charges are stated exclusive of VAT which shall be added to the charges at the applicable rate (where necessary).
      6. You must pay each of our invoices in full, and in cleared funds by the payment method specified on the invoice, within 7 days of the date of the invoice. 
      7. Without prejudice to any other right or remedy, if you fail to pay the invoice on the due date, we may:
        1.  charge interest on the sum due from the due date for payment at the annual rate of 4% above the base lending rate from time to time of the Bank of England, accruing on a daily basis and being compounded quarterly until payment is made (whether before or after any court judgment) and you shall pay the interest immediately on our demand; and
        2. suspend all Services until payment has been made in full. 
      8. All fees and charges are stated exclusive of expenses incurred by us. Subject to your prior written consent, you will reimburse us for any additional expenses, such as photographer fees and any other ancillary expenses reasonably incurred by us in providing the Services. Such expenses may be invoiced by us at cost at such times as we think appropriate.
  • Confidential information and our materials

      1. We acknowledge that we will have access to confidential information about your business, your suppliers and your customers in the course of providing the Services. We shall not use or disclose to any third party any such confidential information, except where we need to in order to properly perform the Services. 
      2. You will keep strictly confidential all information about our business, our suppliers and our customers.
      3. The restrictions in clauses 6.1 and 6.2 do not apply to:
        1. any use or disclosure required by law;
        2. any disclosure authorised by the party who owns the confidential information; or
        3. any information which is already public knowledge (otherwise than through unauthorised disclosure by the party to whom the information does not relate).
  • Data protection

      1. Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy, which can be found at 
      2. You consent to our holding and processing data relating to you for legal, personnel, administrative, management and marketing purposes.
      3. You consent to our making such information available to those who provide products or services to us such as advisers, regulatory authorities, governmental or quasi-governmental organisations and potential purchasers of us or any part of our business.
      4. You consent to the transfer of such information to our business contacts (such as server hosts) outside the European Economic Area.
  • Intellectual property

      1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Services and any materials provided as part of the Services and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Services or such materials.
      2. You grant to us a non-exclusive perpetual, worldwide, royalty free licence to use all or any of your Intellectual Property Rights in any materials or content you submit to us.
      3. You acknowledge that, where we do not own any of the materials or content which we submit to you, your use of rights in such materials or content is conditional on our obtaining a written licence (or sub-licence) from the relevant licensor or licensors on such terms as will entitle us to license such rights to you.
      4. We shall grant to you a fully paid-up, worldwide, non-exclusive, royalty-free, perpetual licence to copy and modify any of the materials we provide to you as a result of the Services we provide, for the purposes of receiving and using the Services and the associated materials in your business.
      5. You shall not sub-license, assign or otherwise transfer the rights granted in clause 8.4.
  • Termination

    1. We may terminate this Contract on 1 months’ notice for any reason with no liability to provide any further services to you.
    2. You may terminate this Contract if we commit any serious or repeated breach or non-observance of any of the provisions of this Contract and such breach is not remedied within 14 days of notification of breach.
    3. Notwithstanding clause 9.1, we may terminate this Contract with immediate effect with no liability to provide any further services to you if at any time:
      1. you fail to make a payment when due and payable under this Contract;
      2. you commit any gross misconduct affecting our business;
      3. you commit any serious or repeated breach or non-observance of any of the provisions of this Contract;
      4. you commit any fraud or dishonesty or carry out business or otherwise act in any manner which in our opinion brings or is likely to bring us into disrepute or is materially adverse to our interests.
      5. an order is made or a resolution is passed for your winding up; 
      6. an order is made for the appointment of an administrator to manage your affairs, business and property; 
      7. a receiver is appointed of any of your assets or undertaking; or
      8. you make any arrangement or composition with your creditors or become bankrupt; or
      9. you cease, or threaten to cease, to trade.
    4. Our rights under this clause 9 are without prejudice to any other rights that we might have at law to terminate the Contract. Any delay by us in exercising our rights to terminate shall not constitute a waiver of these rights.

9.5 We shall not be obliged to retain documents and information relating to you after termination of this Contract. 

  • Obligations on termination

On termination of this Contract you shall immediately pay to us any unpaid fees or other sums payable under this Contract. Termination will not affect either of our outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.

  • Status 

Our relationship to you will be that of independent contractor and nothing in these Terms shall make us your employee, worker, agent or partner.

  • Our Liability to you

      1. Other than (i) liability for death or personal injury to any person caused by our negligence, (ii) liability for any fraud or fraudulent misrepresentation made by us or (iii) liability for any other matter which we may not legally exclude or limit, we exclude all liability for any loss or damage suffered by you resulting from the Contract (including all consequential loss or damage howsoever caused and whether or not this was in your or our reasonable contemplation and including any loss or damage suffered by you as a result of advice or opinions given by us or by any of our employees, agents, consultants or subcontractors). 
      2. In the event that we are found liable to you for any loss or damage, this liability shall be limited to the amount of any fees you paid to us in accordance with these Terms in the 12 months preceding the date on which any claim is made. 
      3. If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable for any costs, charges or losses incurred by you that arise from such prevention or delay.
      4. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.
      5. This clause 12 shall survive termination of the Contract.
  • Notices – how we can send these to each other

All notices sent by you to us must be sent by email to We may give notice to you at the e-mail address you provided to us. Notice will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove that the e-mail was sent to the specified e-mail address of the addressee.

  • Assignment and subcontracting

      1. We may at any time assign, transfer, subcontract or deal in any other manner with all or any of our rights under these Terms.
      2. You shall not, without our prior written consent, assign, transfer, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms.
  • General

    1.  If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
    2. If we delay in exercising any rights under these Terms or by law, that shall not constitute a waiver of such right or prevent us from exercising that right at a later date.
    3. We may vary these Terms at any time (other than in relation to the fee to be charged).
    4. Neither of us shall be in breach of these Terms nor be liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control.
    5. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.
    6. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
    7. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.